We want you to shop with confidence. Please read our policy regarding returns, refunds, and exchanges before placing an order.
General Policy
At Darbuka Cat, we carefully inspect every instrument and product before shipment. Because many of our products are handcrafted and shipped internationally, our return policy is designed to protect both our customers and our business.
We are committed to providing accurate product descriptions and ensuring that every order is carefully prepared before it leaves our facility.
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.
For shipping-related damage, we recommend contacting us within 48 hours of delivery so we can promptly assist you with the claim.
Please include:
- Your order number
- Photos of the item
- Photos of the shipping box and packaging
- A brief description of the issue
Please do not return the item before receiving instructions from Darbuka Cat.
After reviewing your request, we will determine the most appropriate solution, which may include a replacement, repair, partial refund, or full refund, depending on the circumstances.
Handmade & Natural Variations
Many of our instruments are handcrafted by skilled artisans. Because of this, each instrument may have subtle differences in appearance and sound.
Natural variations may include:
- Color
- Finish
- Engraving
- Wood grain
- Metal texture
- Minor visual details
- Sound characteristics
These variations are a natural part of handcrafted instruments and are not considered manufacturing defects when the product remains functional and consistent with its description.
Photographs may also show slight differences in color depending on lighting, photography, and your screen settings.
Returns
Returns may be accepted when approved by Darbuka Cat and when permitted under applicable law.
Unless otherwise required by applicable consumer protection laws, returned items must:
- Be unused
- Be in their original condition
- Include the original packaging
- Include all accessories and documentation provided with the order
Please contact us before sending any item back.
Unauthorized returns may be refused or returned to the customer at the customer’s expense.
Return Shipping
Unless a return is required because of an error on our part, a confirmed manufacturing defect, or applicable consumer protection law, return shipping costs are the customer’s responsibility.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service and keeping proof of shipment when returning an item.
Darbuka Cat is not responsible for items lost or damaged during a customer-arranged return shipment.
Exchanges
Exchanges are subject to availability and must be approved by Darbuka Cat before the item is returned.
If the requested replacement is unavailable, we may offer an alternative solution, such as a refund or store credit, where permitted by applicable law.
Refunds
Once an approved return has been received and inspected, we will determine whether the item qualifies for a refund.
Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
The time required for the refund to appear in your account depends on your bank, credit card company, payment provider, or other financial institution.
Customs & Import Duties
For international orders, customers are responsible for any customs duties, import taxes, VAT, local handling fees, or other charges imposed by the destination country.
Darbuka Cat does not control these charges and cannot guarantee how much they will be.
If a package is returned because the recipient refused delivery or failed to pay applicable customs duties or import charges, the original shipping costs and any return shipping or handling costs may be deducted from the refund, where permitted by applicable law.
Warranty & Defective Products
If you believe your product has a manufacturing defect, please contact us with your order number and a description of the issue.
We may request photographs, videos, or additional information to evaluate the claim.
Normal wear and tear, accidental damage, misuse, improper maintenance, modifications, or damage caused after delivery are generally not considered manufacturing defects.
Any applicable warranty rights will be handled in accordance with the terms provided with the product and applicable consumer protection laws.
International Consumer Rights
Our policies are intended to comply with applicable laws and regulations.
Depending on the country or region where you purchase our products, you may have additional consumer rights regarding cancellations, returns, refunds, warranties, defective products, or other remedies.
Nothing in this policy limits any mandatory rights you may have under the laws applicable to your purchase.
How to Request a Return
To request a return, refund, or assistance with a damaged or incorrect item, please contact us before shipping anything back.
Please provide:
- Your full name
- Order number
- Product name
- Reason for the request
- Photos or videos when relevant
We will review your request and provide instructions for the next steps.
Contact Us
Need assistance?
If you have questions about a product or our return policy before placing your order, we’re happy to help.
Email: your@email.com
Last updated: September 2026